Franchise Management Services Inc, a Franchisee of Dunkin' Brands, Inc.

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Operations Director

We are always looking for motivated, enthusiastic people to join our growing team.

  • Manage a sizable, geographically dispersed network of stores
  • Develop district, store, and assistant managers who exceed guest expectations, grow sales and maximize profit by rigorously selecting, diligently training and thoughtfully coaching and mentoring staff
  • Implement incentives to improve speed of service and product quality
  • Ensure all stores are adequately staffed with quality Team Members and Shift Supervisors
  • Develop and implement monthly payroll budgets
  • Develop and implement monthly and quarterly food cost targets
  • Implement all local and national Marketing
  • Develop and implement initiatives to drive sales growth
  • Maintain management depth by regularly planning for succession, actively recruiting and critically selecting internal and external management candidates
  • Maintain Food Safety Standards and implement Food Safety Initiatives
  • Manage each district's P&L including cost of goods sold and operating expenses
  • Follow up on all customer and employee complaints and ensure necessary corrective measures at store level
  • Coordinate all activities associated with timely new store openings
  • Familiarity with Excel, Word, Quick Books required

Did we mention the free coffee?
Fill out our online application and start your new career today.



  • Industry Leading Salary
  • Bonus 20%
  • Health Insurance
  • 401K
  • Sick Leave
  • Auto
Employment Hotline 866-743-6076